Privacy Policy

Last updated July 2017

This policy describes the personal information Gajah Home & Company may collect about you, why we collect it, how we use it, and when we share it with third parties. This policy also describes the choices you can make about how we collect and use your personal information. If our personal information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above.

The phrase “personal information” for purposes of this policy means information collected by us and which we may use to contact you, such as your name, mailing address, email address, telephone number, etc; as well as any financial information such as credit and debit card numbers. This policy applies to personal information collected on gajahhome.com, from customer service inquiries you make to us, and such information collected by us from you in our stores.

Privacy Policy

The personal information you provide us may include your name, email and physical addresses, phone numbers, id numbers, credit and debit card numbers, checking account numbers and birth date. When shipping merchandise, we may collect information you provide us such as the name, address, and phone number of recipients.

Automatically Collected Information – In addition to the above, we receive and store certain types of technical information when you interact with us through our website, emails, and online advertising. For example, we use “cookies” to customize your shopping experience and measure the effectiveness of our marketing campaigns.

How we use this information to personalise your shopping experience

  • To improve the effectiveness of our website, marketing endeavors and service offerings;
  • Completing purchase and return transactions;
  • Completing gajahhome.com orders;
  • Providing customer support;
  • Notifying you of product recalls or providing other information concerning products you have purchased;
  • Sending you direct mail offerings;
  • Sending you email communications about our products, services and promotions;
  • Sending you email about orders you have made on gajahhome.com;
  • Administering surveys, sweepstakes, contests and similar promotions;
  • Identifying your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you; and
  • Improving merchandise selections and the overall customer shopping experience

To accomplish these purposes, we may combine the personal information that you give us and information about your purchase (other than your financial information) with other personally identifiable information available from our records and other sources (such as demographic information and past purchase history), and use it to make our future marketing efforts more efficient.

Will we share your information

We may share the personal information we collect with our affiliate companies within the Pier 1 Imports organization.  Additionally, we also may disclose the personal information (excluding your financial information) we collect to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) assist us in e-commerce operations; (b) manage a database of customer information; (c) assist us in distributing e-mails; (d) assist us with direct marketing and data collection; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform the specific obligations set forth in their agreements with Gajah Home & Company.

Gajah Home & Company does not sell or rent your personal information to third parties.

We may disclose the personal information we collect if disclosure is required by applicable law, or if necessary to assist governmental authorities who are investigating misuse or authorized use of our website or your personal information. We also may disclose personal information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights or property of our users; and as otherwise permitted or required by law.

Your Rights & Protection

With your personal information, we may contact you through direct mail, e-mail or phone. Before sending you any marketing materials and/or email order confirmations we will require your express consent. If you do not wish to receive these communications, or if you wish that we do not share your personal information with outside companies, please let us know by taking one of the following steps:

  • Follow the directions on an e-mail or direct mail marketing communication you receive from us.
  • Call (246) 424-7160 with your request and current contact information.
  • Send an e-mail with your request and current contact information to: info@gajahhome.com.
  • Send a letter with your request and current contact information to: Gajah Home & Company, Attn:
  • Customer Service, The Avenue, Canewood, St. Michael, Barbados BB11005.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our system and accurately process your request.

We will take appropriate steps to modify your preferences with respect to our marketing communications. It may take up to 7 business days to process your email request and 2 weeks to process your postal mail request, during which period you may continue to receive communications from Gajah Home & Company.

Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for customer service issues, product information, service or reminder notices or recalls. Additionally, we may also need to contact you with questions or information regarding your order, such as order status, shipment, or refunds.

To prevent unauthorized access and ensure proper use of your personal information, Gajah Home & Company employs industry standard physical, electronic, and managerial procedures to safeguard and secure the information we collect. Furthermore, all personal information we obtain is retained for no longer than is necessary, depending on the purpose for which it is held.

The content of this website is not directed at children under the age of 13 and Gajah Home & Company does not knowingly collect personal information from any child under the age of 13 at this website without prior parental consent. Please contact us immediately if you believe we may have collected information from your child and we will work to delete it.

Additional Information

Our website may contain links to other websites. Other websites may also reference or link to our website. Gajah Home & Company is not responsible for the privacy practices or the content of such other websites or how information you provide to those websites is handled. You should consult the individual privacy policies of those websites to determine their privacy practices.